Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

Return Eligibility:
We accept returns within 14 days of receiving your order. To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging

Non-returnable items:
- Sale items
- Personalized or customized products

How to Request a Return:
To initiate a return, please contact us at:
Email: business@rosyrokh.net  
Phone: +852 4483 8610  

Please include your order number and reason for return. Our support team will review your request and provide further instructions.

Return Shipping Address:
⚠️ Please DO NOT send your return to the original shipping address.

The correct return address will be provided via email after your return request has been reviewed and approved.

Return Shipping Fees:
- Customers are responsible for return shipping costs
- If the item received is defective or incorrect, we will cover the return shipping cost

Return Handling Fee:
We do not charge any restocking or handling fees for returns.

Refunds:
Once we receive and inspect the returned item, we will notify you of the approval status.

If approved, your refund will be processed within 7–10 business days and credited to your original payment method.

Late or Missing Refunds:
If you have not received your refund within the stated timeframe, please contact us at business@rosyrokh.net.

Damaged or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos as proof. We will arrange a replacement or full refund.

Contact Information:
MUYUHEFENG LIMITED (trading as Rosy Rokh)

Address:
Workshop 60, 3/F, Block A  
East Sun Industrial Centre  
No.16 Shing Yip Street  
Kwun Tong, Kowloon  
Hong Kong  

Email: business@rosyrokh.net  
Phone: +852 4483 8610  

Customer Service Hours:
Monday – Friday, 10:00 AM – 6:00 PM (GMT+8)